FAQs
How long does shipping take?
Shipping times can vary depending on the product and your location. We normally ship within 24-48 hours and delivery time is calculated before checkout. You will receive a tracking number once your order has been shipped.
Shipping times can vary depending on the product and your location. We normally ship within 24-48 hours and delivery time is calculated before checkout. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or through the carrier's tracking portal.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at bridleberryleather@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to bridleberryleather@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Are your products guaranteed?
Yes, we stand by the quality of our products. If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will make it right.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.